- Owner
- Onimim Ltd, company 15765, registered on Anjouan in the Comoros.
- Licence
- Anjouan, ALSI-192407051-FI3 in the site footer.
- Official site
- cleanwins.com, the one Cleanwins address on the licence.
- Sites on the licence
- cleanwins.com and slotroyals.com, plus ozbet.net, which shows only a maintenance page.
- Player funds
- Kept as a player balance, not in a bank account, so it is not insured and earns no interest.
- Complaints
- Support first, management next, arbitration last, with 3 days to dispute a settled bet.
Cleanwins puts slots first, with a jackpot section beside the main lobby, as its homepage below shows.
What does Cleanwins ask before a first payout?
Cleanwins runs a full identity check before the first cash-out. Any withdrawal request starts it, and so does a lifetime deposit total above €5,000. Three documents complete it:
- A government photo ID held by someone over 18, valid for at least 3 more months.
- A selfie holding that ID.
- Proof of address: a bank statement or a utility bill, issued within 3 months and in the same full name.
Each must come from a country outside the policy’s restricted list. Send all three soon after the account opens, so a first withdrawal does not wait on paperwork. A failed check comes back with a support ticket number and a reason.
Two money rules apply to every cash-out:
- Each deposit is turned over once in bets before a withdrawal. Low-risk or no-risk bets do not count toward it.
- Deposits come from an account or card in the player’s own name. Payouts return to that same method.
The turnover clause states one turnover, then refers to five in its next line. Get support to confirm the figure for the account in writing, and keep that reply. A shortfall can mean a refused withdrawal or a charge as high as 8%.
How much can leave a Cleanwins account?
Cleanwins sets a weekly withdrawal cap and a 30-day cap three times its size. VIP level can change both. Winnings also carry a daily ceiling, and any excess can be deducted within 30 days of the win.
Two charges can make a withdrawal smaller.
- Repeat withdrawals: more than one withdrawal inside a rolling 30 days can trigger a charge of as much as 8% of the sum withdrawn.
- Payment fees: Cleanwins usually covers the deposit transaction fee. Anything the player’s bank charges stays with the player.
Two €200 withdrawals inside 30 days count as multiple withdrawals. Up to 8% can then come off, which is €16 on a €200 request. A single €400 withdrawal in the same window is one request, so the repeat rule does not apply.
Other offshore casinos handle big cash-outs in their own ways. Shelbywin may split one into instalments, and VeloBet can pay a large win in monthly slices. At Cleanwins, one larger withdrawal per 30 days keeps clear of the repeat fee.
What can cancel a pending Cleanwins withdrawal?
A pending Cleanwins withdrawal stays in the playable balance until it is paid. The money stays usable while it waits, with one rule attached.
If the balance falls below the requested sum, the request cancels once a grace period, at most one hour long, runs out. With €150 held and €100 pending, a drop to €80 cancels it. Leave the pending amount untouched until the payout arrives.
Four other events can stop a payout or cost money:
| Event | What happens | Step to take |
|---|---|---|
| A bonus is still active | No withdrawal can be requested | Complete the bonus before the request |
| A second account shares a household, payment account or computer | Closure, with bonuses and winnings forfeited | Clear any shared address or device with support in writing |
| A payment is reversed or charged back | A possible €50 fee, and winnings from that money forfeited | Settle any payment query with support first |
| The terms are broken | Bets voided and money withheld, deposit included | Get unclear rules explained by support in writing |
Keep the reference and the request time until the money lands.
Which games and promotions does Cleanwins run?
Its top 10 slots list includes Sweet Bonanza, Starburst, Book of Dead and Big Bass Bonanza. Studios in the lobby include Pragmatic Play, Play’n GO, NetEnt, Microgaming, Evoplay, Booming Games and Gamomat.
The homepage promotes five regular offers.
- A welcome pack with free spins, and a weekly reload bonus
- Cashback on slots
- A Wheel of Fortune with free spins and boosted rewards
- A Friday happy hour, starting at 18:00 UTC and ending at 22:00
- Rewards for referring a friend
Five bonus rules also shape a cash-out.
- A promotional bet spends real money first.
- Without campaign terms of its own, a welcome bonus converts into real money only up to a 10-times ceiling. A reload has a 5-times ceiling.
- Free spins have 7 days of life unless the offer sets another period.
- One bet worth over 5% of the bonus can count as bonus misuse.
- Winnings from gifted free spins can need a matching deposit, turned over 5 times, before a payout.
So €500 of real money is the most a €50 welcome bonus can turn into. Save each campaign’s own terms on the day the bonus starts.
How do SlotRoyals’ payout rules compare?
SlotRoyals is the Cleanwins sister. Both sites’ terms name Onimim as owner, with the same company number.
Most of their payout rules match. The deposit turnover is the one that differs:
| Rule | Cleanwins | SlotRoyals |
|---|---|---|
| Deposit turnover before a cash-out | Once, with a later line naming five | Five times |
| Weekly and 30-day caps | Can vary by VIP level | The same figures and VIP rule |
| Fee on repeat withdrawals within 30 days | As much as 8% | The same 8% ceiling |
| Pending withdrawal when the balance drops | Cancelled after up to one hour | The same |
| Payout destination | The deposit card, bank or wallet | Matches Cleanwins |
| Time to dispute a settled bet | 3 days | 3 days |
Five turnovers means more play before a SlotRoyals cash-out. Get the outstanding figure from SlotRoyals support in writing before any withdrawal request.
Who runs Cleanwins and where do complaints go?
Onimim also has a Cyprus company, Onimim (CY), which processes payments made through Paysafe.
Complaints follow a fixed route in four steps.
- Write to support through the site’s contact form, in English, using the e-mail address on the account.
- Dispute a bet inside 3 days of its settlement, because later claims are not honoured.
- Support tries to reply within a few days, with an answer to every complaint inside 28 days.
- If support and the player cannot agree, the matter goes to management, then to arbitration.
Two limits frame any claim. Cleanwins limits its total liability to €500 or the stake in question, if that is smaller. The law of Anjouan governs the terms.
Keep bet IDs, times and every e-mail from the first contact.
Which self-exclusion steps does Cleanwins offer?
To self-exclude, e-mail Cleanwins with a clear request for full self-exclusion and the length you want, at least 24 hours. Cleanwins then suspends or closes the account within 10 business days.
Its responsible-gaming page sets self-exclusion at 3 months or more, while a 7-day cooling-off covers shorter breaks. You’re still responsible for the account while the request is pending, so add blocking software that same day.
Self-exclusion here works site by site, because Anjouan keeps no national register of excluded players. Cleanwins’ own page advises excluding at each other casino you play with, so send SlotRoyals a matching request.
Anyone registered with GAMSTOP can add BetBlocker, Gamban or Gamblock to every phone, laptop and tablet they gamble from.
Cleanwins players can talk things through by dialling 0808 8020 133, GamCare’s free, always-open National Gambling Helpline. A chat window sits on GamCare’s website as well. NHS Wales runs a gambling service for Welsh residents, and that line, 0808 2819 265, stays staffed without a break. Every player must be 18 or older.
What else do Cleanwins players ask?
Is Cleanwins a licensed casino?
Yes. Its owner, Onimim, holds an Anjouan licence that lists cleanwins.com among its sites.
Can Cleanwins pay out to a different method?
Only at its discretion, and with extra security checks. Without that agreement, the payout goes back to the card, bank account or method that paid in.
Can Cleanwins change its terms after a deposit?
Yes. A change applies once it appears on the site, and bets not settled before it stay under the earlier terms. Save the terms page on each deposit day.
How is a Cleanwins account closed?
E-mail customer service from the registered address. Keep the reply as the record of the closure date.