The Gambling Commission licence behind Lottomart belongs to Maple International Ventures Limited. £10 staked on slots buys 1 Prize Wheel spin: 10 to 500 free spins at 10p, with no wagering. The help centre lists card withdrawals from £10, with no fee. Maple’s register entry is account 51833, Active on 28 September 2026.
- Opt in first. Only cash slot stakes placed after that count, £10 in total.
- Spin the wheel and claim the prize within 4 days of registering. Play the spins within 24 hours of claiming, or they are removed.
- Ask live chat how long withdrawal approval takes before depositing, and keep the reply.
| Welcome route | Offer and wagering | Spend to qualify | Fits if |
|---|---|---|---|
| Prize Wheel | 1 wheel spin: 10 to 500 free spins at 10p, each tier on 1 named slot (10 on Eye of Horus up to 500 on Fishin’ Frenzy Lure ‘Em In), expiring 24 hours after claiming. No wagering, winnings paid as cash | £10 of cash stakes on slots, 4-day window | slots are the main game |
| Lotto | 10 Quick Lotto Plus line bets at 25p each. No wagering | After opting in, £10 of cash lotto purchases within 24 hours of registering, then 24 hours to claim | draw betting is the main interest |
| Scratchcards | 10 Cash Factor 1K scratchcards at 10p each. No wagering | After opting in, £10 of cash scratchcard purchases within 24 hours of registering, then 24 hours to claim | scratchcards come first |
| Sky Vegas, another licence | 250 spins at 10p: 50 without a deposit, 200 after £10 of slot stakes. Spins expire in 7 days, winnings wager-free | After opting in, deposit £10 via Apple Pay or a debit card and stake it on slots within 30 days | card payouts within hours matter: Sky gives 1–4 hours to Visa or participating Mastercard, otherwise 2–5 working days, from £5 |
Lottomart’s 3 routes are for invited new players with no earlier deposit or purchase, 18+, once per person. Stake each £10 on the product its route names.
Sky Vegas’s offer is for new customers, 18+. All terms were checked the same day, without registering (review method).
Example: the 10-spin tier stakes 10×10p, £1 in all, and the 500-spin tier stakes 500×10p, £50. Every spin lands on 1 of the 6 tiers, so £1 of spins is the least a qualifying spin gives.
Skip if: a known bonus value matters. The wheel publishes no odds, so even the lowest tier’s chance is unknown. For a fixed spin count, see the Sky Vegas review.
| Term | What the pages read say |
|---|---|
| Offer length | The promotions page says new-player offers last 7 days. The Prize Wheel terms give 4 days |
Work to the 4 days in the terms, not the promotions page.
Does Lottomart sell real lottery tickets?
No. Its terms say it is not a lottery operator. A lotto bet at Lottomart is a bet on the result of an official draw.
- On lotteries with prizes over £250,000, each bet is matched with a hedging partner, or an official ticket for some draws. Lottomart pays those wins once the partner pays, and caps its liability at £250,000 if the partner never does.
- A jackpot can be split by the number of official winners of that draw.
- Games (except progressive jackpots) and scratchcards pay at most £250,000 per player per day, not counting the stake.
- Quick Lotto Plus: 1 in 8,911,711.18 for the top prize, and about 1 in 2.08 for any prize per line.
Read the draw’s prize rules before the first jackpot bet.
Who holds the Lottomart licence, and is it legit?
Maple is Gibraltar company 115236, and Lottomart is its trading name. Its one Commission licence, 051833-R-329042-007, covers casino, real-event betting and linked gambling software, each Active since 20 July 2018.
On the register, lottomart.app shows as Inactive, while lottomart.com and lottomart.co.uk are Active. Check the address bar shows one of those 2 domains.
The £360,000 settlement, agreed on 1 September 2025, followed a June 2024 compliance assessment and a section 116 review of the licence. It covered failings between June 2023 and October 2024:
- Anti-money laundering controls, under Licence Condition 12.1.1. The risk assessment missed risks such as organised crime and mule accounts.
- Customer interaction, under Social Responsibility Code 3.4.3. Checks for linked accounts were weak, and no set response to strong signs of harm existed.
Maple pays £360,000 in lieu of a financial penalty, including a £50,000 divestment, plus the Commission’s costs. No criminal spend turned up among the customers the Commission examined. Read its statement of 17 September 2025 before signing up.
On Trustpilot, Lottomart scores 4.5 out of 5, labelled Excellent, from 12,738 reviews on 28 September 2026. 3,266 of those came in the last 12 months. It invites customers to review and answers 99% of negative reviews, typically within 24 hours.
Delayed or blocked withdrawals lead 7 of the 19 newest 1-star reviews, posted or updated 8 to 27 September 2026. Document requests come up in 5. Quote the upload date of any document in a complaint email.
How fast does Lottomart pay out?
- Withdraw £10 to £5,000 per debit-card request, with no fee, per the help centre read on 29 September 2026. Processing takes from instant up to 3 days after approval, depending on the bank. The terms allow a fee, capped at cost, below the minimum.
- Withdraw to the card or method that paid in. Money returns there first.
- Confirm the amount twice before sending. A request cannot be reversed.
A bank transfer payout can also carry a fee capped at the cost of processing it. Ask for the card route where one is open.
Which ID documents clear a payout?
Age and identity are checked before any play. Lottomart can check address, location, financial circumstances and source of funds then or later. Until checks are complete, it can block withdrawals.
- Identity: passport, driving licence or birth certificate.
- Address: a document showing the registered address.
- Affordability: proof of earnings or bank statements, if requested.
Keep these ready before the first withdrawal request.
How does a Lottomart complaint reach IBAS?
- Lottomart complaints go by email to support@lottomart.com, with the word “complaint” stated clearly.
- Expect an acknowledgement within 24 hours and a final response within 8 weeks.
- Once the final response confirms a deadlock, refer the case to IBAS on 020 7347 5883. Its postal address is 3 More London Riverside, London SE1 2RE, and players pay nothing.
Live chat, open all week, handles short questions. The contact page lists no phone number, and one appears only in the Trustpilot company panel. Keep any dispute on email, so the record is in writing.
How do Lottomart deposit limits and Play Sense work?
Lottomart’s deposit limits are gross: once you hit one, you can’t deposit again until the period resets, whatever you’ve withdrawn. Net loss limits are a separate tool. Tools that reach beyond Lottomart, such as bank gambling blocks, are on the responsible gambling page.
Play Sense adds reminders, a time-out of up to 30 days and longer self-exclusion. It runs 6 months to 5 years and cannot be undone, but it covers Lottomart only. Its terms urge extending it to every other operator you hold an account with. Do not use another site to get round it. Ask support@lottomart.com to confirm it in writing.
Lottomart is registered with GAMSTOP, a free scheme. It stops you signing up for, or using, accounts with online gambling companies licensed in Great Britain.
GAMSTOP aims for 24 hours but can’t promise it, and Lottomart’s terms advise telling support@lottomart.com too. You must be 18 or over. GamCare answers the National Gambling Helpline for free, 24 hours a day, on 0808 8020 133.
What else do Lottomart players want to know?
Can Lottomart Diamonds be withdrawn?
No. Diamonds cannot be withdrawn or used on games, only on bets, scratchcards or bundles. They expire after 90 days with no deposit, withdrawal, bet, game wager or Diamonds transaction.
Does Lottomart have an app?
Yes. It runs on iOS through the App Store and on Android through Google Play. Browser play works on phone, tablet and desktop.
Does a Lottomart promo code unlock 150, 200 or 300 spins?
No 150, 200 or 300-spin prize exists. The wheel’s tiers are 10, 20, 30, 50, 100 and 500 spins. The offer starts by opting in on the banner or in My Promotions.
How are player funds held?
In a separate client account, rated “medium protection” on the Commission’s scale. The terms rule out an absolute promise of repayment.