The Gambling Commission licenses SuprPlay Limited to run Duelz. The site gives new GB players aged 18+ up to 140 spins at 10p for an opted-in first deposit of £25 or more. They come as 20 a day over 7 calendar days from the day the deposit lands. Each day’s winnings arrive as bonus funds, capped at £100 and wagered 10x within 7 days at £2 a bet.
Withdrawals start at £20, and Duelz allows up to 72 hours of internal processing before any transfer time. SuprPlay’s register entry is Gambling Commission account 48695.
- Opt in on the Welcome Offer page, then make a first deposit of £25 or more. Complete age verification first, since the account cannot deposit until it clears.
- Play the Day 1 spins, then claim each later day’s spins from the pop-up before midnight. A missed day loses only that day’s spins.
- Wager each day’s winnings 10x on eligible games within 7 days, keeping every bet at £2 or less.
| Duelz offer | Payout and wagering terms | To qualify | Fits if |
|---|---|---|---|
| Welcome spins | Up to 140 spins at 10p: 20 a day for 7 days on a different game each day, claimed by pop-up. Unclaimed spins expire at midnight with no rollover, and claimed spins after 3 days. Winnings go to bonus funds, capped at £100 a day and £700 in all, wagered 10x within 7 days at £2 a bet, with named excluded games and all jackpot games off limits | New players, 18+, in Great Britain. One bonus per person, address, device and IP, own payment methods only. Opt in, then a first deposit of £25 or more | a week of daily logins suits |
| Weekly cashback | 5% of the previous week’s net spend (bets minus wins minus rewards), which Duelz may credit on Fridays as real money with no wagering, all games included | Discretionary, and may not be offered to every player. 18+ players sent the offer by email, SMS or phone, who then log in to claim it. Net spend measured Friday 00:00 to Thursday 23:59 UTC, paid from £0.10 | steady play matters more than a one-off bonus |
Every figure here was read on duelz.com over 28-29 September 2026 (method), without opening an account. The home page badge says “10% Cashback”, but the bonus terms and the promotions page both give 5%.
Example: if all 7 daily claims are made, £25 brings up to 140 spins, worth up to £14 in stake value. At 10x, Duelz’s own case of a £20 spin win needs £200 of wagering. That takes 100 spins or more at the £2 cap.
- Skip if: the hope is one big spin win. Each day’s winnings stop at £100.
- Skip if: same-day money matters. That processing window can still be running when the payout is expected.
What are the risks of playing Duelz?
- Duelz rates its customer funds “Not Protected” under the Commission’s classification. Separate client accounts do not change that rating. Withdraw winnings instead of leaving them in the balance.
- Pulling out a deposit that was never fully staked can trigger an administrative fee of 5% or £5, taking the larger. If it is charged on an £80 withdrawal of unstaked money, £5 comes off before any bank charges. Deposit only what you mean to play with, and ask support whether the fee applies before withdrawing.
- Bonus funds cannot be played on a long list of named slots or on any jackpot game. Check the current exclusion list before each bonus session, as Duelz says the list is subject to change.
- Deposits over £2,000 can trigger extra checks, and smaller deposits or payouts can too. Keep ID, proof of address and payment documents ready.
- Duelz emails up to a month before an account reaches 12 months unused. After that it tries to return the balance, and only if that fails may it charge £5 a month for administration. After 5 years and a final notice, unclaimed funds can go to charity. Sign in yearly, or empty the balance first.
- Trustpilot scored Duelz 2.4 out of 5 from 655 reviews at the 28 September 2026 read, with no replies to negative reviews. 90 were written in the past 12 months. In the latest 20 one-star posts, 7 tied withdrawal problems to verification. Send documents early, and escalate a stuck payout by email.
Is Duelz licensed and regulated?
Yes. On 28 September 2026 the register listed no regulatory actions for account 48695. The Commission publishes each public statement online for 3 years, so an older case could have dropped off the register.
SuprPlay Limited, a Malta company within SuprNation Group, has held a Casino Remote licence on account 48695 since 27 September 2017. Its terms quote a licence number ending -011, while the register lists -013 for the same activity.
Match the account number, 48695, not the suffix. Search it on the Commission register before depositing.
What does Duelz ask for before paying out?
Minimums by payment method, from Duelz’s own payment page:
| Method | Deposit from | Withdrawal from |
|---|---|---|
| Trustly | £10 | £20 |
| Visa, Mastercard | £20 | £20 |
| PayPal, Skrill, Neteller | £20 | £20 |
| Apple Pay | £20 | £20 |
| Bank | £20 | £20 |
| Paysafecard | £10 | £20 |
Duelz’s payment page says NatWest card depositors are asked to withdraw via a verified bank account. Every card and bank account must carry the Duelz account holder’s name, or Duelz can void the winnings.
A chargeback lets Duelz block the account. Raise a payment problem with support before contacting the bank.
Which body settles a Duelz dispute?
- Raise the complaint by live chat or email.
- If support does not resolve it, escalate it by email as a dispute, since Duelz does not treat live chat as one.
- Duelz’s dispute policy sets 8 weeks from the first complaint for the whole internal process.
- Take an unresolved dispute to eCOGRA, which is free and whose decision binds Duelz.
Duelz’s policy says eCOGRA generally covers game results, bonus offers and account balances. Responsible gambling decisions such as limits or closures generally fall outside it. Keep the email thread, since Duelz holds complaint records for 6 years.
How do Duelz limits and self-exclusion work?
Deposit, loss and stake limits reset daily at 00:00 UTC, weekly on Mondays and monthly on the 1st. Lowering one works at once, while raising one waits 24 hours and needs your confirmation. Limits set on Duelz stay on Duelz, so you’d set them again on any other SuprPlay site.
Self-exclusion runs for 6 months or more. Duelz’s Responsible Gaming page says that once it is processed you can no longer “play on any of our websites operated by SuprPlay”. Once it expires, your account remains shut for 7 years unless you ask to reopen it. Never use another SuprPlay site to get round it, and ask support to confirm in writing that the block covers every account you hold.
A Time-Out runs up to 6 weeks in the terms but up to 30 days on the safer gambling page. Get support’s answer on which one applies before counting on either. The regulator caps slot stakes per game cycle at £2 if you’re under 25, and £5 from 25. GAMSTOP blocks you from every site with a remote UK licence.
Duelz’s banners still point to GambleAware, a charity that closed on 31 March 2026. Its website now runs under the Department of Health and Social Care. Play is for over-18s only. The live service is 0808 8020 133, GamCare’s National Gambling Helpline, which costs nothing and runs day and night. In Wales, the NHS Wales helpline is 0808 2819 265.
Duelz’s own Responsible Gaming page names Gamban, BetBlocker and GamBlock as blocking tools. The responsible gambling page goes further on limits. Other licensed casinos appear in the UK comparison.